I should be in my craft room drawing a Halloween scene as requested by HeWho took his wife out yesterday for dinner and shopping. I should be enjoying the excellent weather and deadheading plants while collecting seeds. I should be doing laundry, a task I enjoy.
It all started this morning when, while perusing Pinterest for a suitable image to portray a happy seasonal image for a banner, I happened upon an advertisement that had Halloween merchandise. Lacking a formidable witch costume for myself I noted that this particular site had some inexpensive dresses that would fill the bill. I meandered through the on-line store and chose some things and then saw that if I purchased $45, I would be eligible for free shipping. Being the thrifty shopper that I am, I acquired $48 worth of
Lest you think me to be unfamiliar with on-line shopping, I can tell you that I shop on-line quite frequently, being tethered to my business, as I am. I went through the process and eliminated one item that I had considered, until I saw a much cheaper alternative. It is a costume, not a ball gown, after all. On to the next step, I entered the required information about shipping and noted that the shipping method defaulted to expedited shipping. I changed it to standard shipping which was free, due to the amount of merchandise I was ordering.
I entered the shipping address and the billing address and saw that the shipping method had defaulted back to expedited shipping in the amount of $30.64 again. There is no way I would pay that for shipping, even if I wanted it to be expedited. I changed it again and then went on the payment step.
After I put the payment method in and almost hit the button that would give them permission to take that money out of my account, I noted that the shipping method had defaulted again! When I tried to get back to the shipping method, It would not let me. My only option was to pay for the merchandise. Well, anyone who knows me, know I was not paying that shipping fee.
I opted for customer service. This proved to be equally dismal to navigate. I only want to change the shipping method. I went back to the original site. My shopping basket was now empty!!!!! There is a phone number to call for customer service, but I know I will need the order #. It has vanished, along with the items in the shopping basket.
I am so annoyed now. I call the number. A woman answers and I know right away that English is not her first language. I take a deep breath and explain that all I want to do is to change the shipping method. No, I do not have the order #, it is waiting out there in the inner bowels of the internet and I can't seem to retrieve it.
I suggest that she try to access the order with my e-mail address and my name. She tells me that she can e-mail me if I want. WHAT! No, I do not want too exchange e-mails with you, I just want to change the shipping method. I tell her what happened with the order. I speak slowly and use common terms and all the while I am onto her. She has no clue how to change it either. I switch over to my e-mail and find that the billing department has sent an e-mail to me. They want me to know that I cannot receive my order until I authorize payment. But, it includes a summary of the order, along with my order#.
Thinking that if I have the magic number, the CUSTOMER SERVICE representative can simply change the shipping method and all will be well in the world. I was wrong. After I give her the number she carefully parrots the shipping info to me and tells me that if I want free shipping, I will need to order at least $45 (in US currency) worth of merchandise. I point out to her that I did and she tells me that my total is $80.01. I want to scream at this point and I did raise my voice. I asked if there was anyone there who spoke my language and she informed me that only customer service representatives were allowed to help customers. She went on to say that I could wait 24 hours for someone else to e-mail me. I told her to cancel the order.
I have already spent too much time trying to change the shipping method to the free shipping you so boldly advertise. Your website automatically chooses expedited shipping in the amount of $30.64. I changed it twice while still on that step. It defaulted back and I happened to catch it before I gave you the permission to apply that amount to my credit card. Your website did not allow me to go back and change the shipping method.
I called your support number and was treated to a most annoying conversation with someone who barely understands my language. Talking to her was even more frustrating than trying to navigate your website. You may be wondering if I am still interested in the merchandise I ordered. As much as I would like to complete that order and anticipate the arrival of the items I chose, I will not be placing the order. I will not be placing ANY orders in the future.
Your support center suggested that I wait 24 hours and then try to place the order, never addressing the shipping method at all. I speak clearly and enunciate my words well, but failed to make her understand what I was calling for. Your customer service is appalling.
I did respond to the e-mail. Not that it will do any good. I have calmed down now that I have vented. I suppose I could cook a nice meal, but my creativity seems to have gone the route of that shipping method. I did use the almost brown bananas and made a nice banana pudding this morning. Perhaps we will just have that as the main course. Which wine shall I pour with that?