Saturday, March 7, 2009

Lifetime Warranty?????

I bought a pair of sewing scissors, maybe two years ago. They weren't a brand I had ever heard of, but they were light weight and sharp and since my hands now have arthritis...... They were great scissors until they broke. The screw or whatever that held them together simply snapped at the connection. They weren't expensive, but they weren't cheap either. I only used them to cut light and medium weight fabric. On a recent trip to WalMart I looked at the same scissors again and discovered they had a "lifetime warranty". Of course the packaging is long gone, so I retrieved the info and have sent the scissors back. No reply so far. But, now I am wondering, what exactly is a lifetime warranty? Is it the life of the product or is it my lifetime? Are they going to really repair the scissor or simply send out a new one? What if I die before it gets done-- does that void the warranty? If they simply send out new scissors in reply to anyone sending them back, what do they do with the old ones, can they be recycled? Just wondering.

3 comments:

Lover of Life said...

The only company that I have found that actually is still in business, and stands 100% behind their products is Cutco Knives. I bought a set in 1971 and sent some in to be re-sharpened last year!

As for scissors - I stick to Fiskers.

Kathy's Klothesline said...

Oh,I have Fiskars, but they are heavy. I have Marks, too (they are a division of Fiskars). I just wanted these because they were so lightweight and much less expensive than a lightweight pair of Fiskars. I just think it is a sad that we live in such a disposable society and I think it contributed to our current economy. Most folks wouldn't bother to send the scissor back and I think that is why companies are eager to put that warranty on the package.

Snooty Aunt Cynthia said...

Back in the good old days ( read: the fifties and some of the sixties ) a lifetime warranty meant just that. And I can remember when I visited an elderly great aunt back in the mid eighties and she had a WORKING record player from the TWENTIES that still worked great! The problem is corporate GREED. Make a shoddy product in some overseas sweatshop and pawn it off on a gullible American consumer. And make sure you have rude customer service or some computer customer service." Maybe I am getting OLD but I sure miss the old days!
And don't EVEN get me started on cassette recorder boomboxes ( where did they go????? I want one! )!