Tuesday, January 5, 2016

Planned or Unplanned?


He who is in charge of the Wi-Fi network decided to make a change this year. Actually it was done last month. We were using Sprint. It was a sweetheart of a deal with unlimited usage for a set fee that was scandalously low. All was great for several years, until someone at Sprint "accidentally" turned off the Wi-Fi. When they were called to bring that error to their attention, they quickly turned it back on. The first bill after that was 10 times higher than it should have been.

Another call to Sprint. Uh-oh, that plan no longer exists! They could not just go to the contract we signed and re-instate it, because it is no longer in their "plans". A supervisor was contacted. This involved a very long wait on hold. He Who cannot be described as patient, held on in spite of the fact that precious minutes were ticking by that he could have been doing other things. He could have been mowing, or weed-eating and at one point he actually said he could have been cleaning out the barn. He did not appreciate me, the voice of reason, when I laughed and said that cleaning out the barn would take months and that he could always put his ear buds in while he was on hold and do any number of things.

The supervisor suggested that we go ahead and pay the highly inflated bill and that she would issue a credit. Really. She was told to issue the credit and that we would then pay the actual bill. Those are not the words he used. I think there was some talk of someone's head being up their butt. This went on month after month.

Then one day in December, as I was out tending my garden (it was insanely warm here and I was still harvesting tomatoes and green beans), He Who plumbs was about to leave to pick up some hydrant or something, when he place a big "X" on the lawn with yellow spray paint.

"Why are you painting my grass?" I asked. He replied, "This is where the dish is going for the Internet; the guy will be here soon, so just show him this "X". He can dig the hole here." This led me to assume the negotiations with Sprint were not going well. No, I did not ask. I was too annoyed at the location of the new dish in my yard. It creates a mowing hazard for me.

Not to worry, I will deal with it. This particular yard is inaccessible by anything other than the push mower, so lawn maintenance is mine. Forget the fact that a push mower makes lots of noise, it does not attract He Who loves gas powered equipment like the zero turn does. Why walk when you can ride?

The only bad thing about the new Internet retrieving system? He Who paints (somewhat sloppily) has not networked it yet. This means, you have to manually hook your lap top to it. Where is this hook-up located? Right next to the chair that He Who sits in. Across the room from mine. He did offer to drag a long cord to my chair, which would put it directly into the walking path that takes one from the kitchen area to the bedroom area and create a tripping hazard .....

Sprint beware, He Who is looking into another provider that will allow us to keep our phone numbers that we have had for over 15 years. I am thinking they planned this event to raise the Internet rates ........

4 comments:

Char Hardt said...

Put AT&T in your story every time you have SPRINT, and you could have our story a couple of years back. Whatever "fine print" story they could use to get out of their contract...

Val said...

SPRINT ripped us off, too! Years of faithful payments, four cell phones with unlimited data plans, and an internet plan for the house...then after more than three years, they sent a bill with a huge internet usage amount. My son Genius called and complained. "My mom is a little old lady! She would NEVER use that much internet! Look at your records. AND she was in the hospital three days and not even using her internet for two weeks after." SPRINT gave us a credit. Then it happened again within a year. No compromise on the bill. That's when we switched to DISH internet.

Yes, SPRINT did away with their unlimited internet phone plan. Both my boys still use it for their laptops. But The Pony can't get a new phone because Genius doesn't have time to fiddle with how to shadily bypass something that would keep him on the old plan.

Sondra said...

Oh Boy that sounds like the same sort of thing we have had with Direct -tv now AA&T has it so they are bugging us to death calling every night wanting us to take out their internet and Bundle...but I know their high speed is NOT available in my area!!
The Big 4 do what they want to we the people WHO they hold over a barrel.

luksky said...

Our neighbor works for a local internet service and once told us a secret after we complained to him about our bill going up and up each year. He suggested that we have to "re-negotiate" each year to keep our rates low. In other words, we have to threaten to leave their service and use another one. This prompts them to reinstate us with the introductory offer for new customers. We have to do it every year, but it works like a charm.