Saturday, February 22, 2014

This Is Not Over!


Toni Louise pondering an escapade as she sits with He Who is smitten with her sweet face.

No pain pills today. Not yet anyway. I am counting them and anticipating not having a supply on hand should I have a truly bad day. Instead of pain maintenance until I can get the MRI and some real action, I will only take them if I absolutely have to. I have to admit, I rather like being fully aware and lucid. This morning I discovered that He Who got up and about before me has been using MY TOOTHBRUSH. I put new ones in the holder about a month ago and went over the two colors with him. "This one is predominately green, it is yours. Mine is predominately pink and is mine." I said, while holding each one out to give the man a visual display to work with. Some things are not meant to be shared. Your toothbrush is one. His excuse? My predominately pink handled toothbrush handle had a spot of blue on it and he clearly remembers me telling him that his was blue.

 I have a SILVER handled toothbrush now and he has a pink one and a green one. 



Yesterday afternoon was spent trying to obtain our insurance ID#. He Who is in charge of this task called the same number he called Wednesday. That was the call that said the card should be here, it was mailed out on Friday. He calmly explained to the person (yes, a real live person!) the history of our attempt to obtain insurance. This person told him that yes, he did find the application and the payment that has already been processed but that there was something amiss with our application and he would need to call another number. He gave the number and then instructions to enter his social security number followed by another 4 digit number.

He was annoyed at this point, but determined. He punched in all the required numbers and was told that he was caller 52. No longer patient, he hung up and called again. On his cell phone. He got a person and then got a call. He put this live person ON HOLD, saying, "I am going to put you on hold." I left the room at this point to go laugh in the kitchen so he wouldn't see me. When I came back he was getting the store handset and making another call. "Oh, did they hang up?" I asked sweetly.

He was indignant. I mean, really, they put him on hold ...... He finally gets another person. This person finds the application and the payment that has been processed. After some hemming and hawing, this one tells him that one of the social security numbers is not valid. He is told he will have to call a number in Atlanta. He does and the recording warns the callers in queue that this office will be closing promptly at 3:15. It is almost 2:00 here (3:00 there) and he gives up on that call, too.

Now, He Who is a patient man (he is, after all, married to me). He has to be pushed to assert himself. He is not very nice at this point, but he calls again. He gives all the info again and this person says he sees that everything is in order and that payment has been made. "Your card will be there in 2 to 5 business days." I can feel the explosion coming as he tightly tells the nice man in India that the card had supposedly been sent last Friday and that I need to make an appointment.

The man in India tells him to "go ahead, make the appointment and pay for everything" and as soon as we get the card we can apply for reimbursement. This is when he shouts at the man on the phone to get his supervisor, that he is not going to hang up until he gets his ID#. The man tries to explain that the supervisor will tell him the same thing. He repeats that he will not hang up until he gets what he wants .........

The man in India was smart enough to put him on hold before disconnecting. He Who Tows got a call and left. Not before telling me that this is not over!

4 comments:

Kathy G said...

The squeaky wheel gets the grease, so I suspect you'll be getting that ID number and card soon.

Brian Miller said...

uh oh...i cant stand customer service...they are an oxy moron...

i have no problem using my wifes toothbruch...as long as i dont accidently use the one from the toilet i am fine...ha

Val said...

You poor thing! I feel your pain. Not your shoulder pain, thank goodness. Your insurance pain, and your toothbrush pain.

Hope you get it worked out, or at least get enough painkillers to keep you comfortable.

mama .bonnie said...

What makes this more sad is you being on this insurance is suppose to be a success story........